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General Merchandise Return Policy:
Returns will be accepted 30 days from the day of purchase. You must have the receipt, item tags, and original packaging intact.
Without a receipt, exchanges are allowed if product is in original condition with tags and original packaging intact.
No returns will be allowed for items with no receipt, tags, or original packaging.
Returns for online items will follow the same guidelines as our normal return policy. Exceptions include online exclusive items where refunds and returns will only be allowed on defective or damaged items.
To return an online purchase that needs to be shipped back to us please email us at [email protected] or call us at 509.359.2826.
If you find that you have a lost, stolen, or damaged package, please email [email protected] or call us at 509.359.2826 to initiate the claim process with the delivery company.
No returns will be allowed on regalia. Exchanges are allowed on unused gowns up to the day of graduation.
No returns will be offered on any technology, safety goggles, health and beauty, Swoop’s Corner, or gift card purchases.
Return Shipping Address:
Attn: Merchandise Returns
EWU Eagle Store
116 Pence Union Building
Cheney, WA 99004